HCL TEACH IS HIRING. CUSTOMER SERVICE EXECUTIVE
JOB ROLE
CUSTOMER SUPPORT EXCUTIVE
WORK LOCATION
WORK FROM OFFICE (WFO)
JOB TYPE
FULL TIME / PART TIME
QUALIFICATION
ANY GRADUATE
Job description
B.Tech, M.Tech, BCA, and MCA candidates are not eligible
Walk-In Drive for Customer Support Executive, HCL Tech
Profile – Voice, customer service.
Designation: Customer Care Representative-Freshers
Any Grad/UG can apply (No Regular Students / No Law Graduate)
For the Fresher’s role, B.Tech, M.Tech, BCA, and MCA candidates are not eligible
Interview Location: – HCL Technologies: –
A- 8 & 9, Sector 60, Noida, Uttar Pradesh 201301
Work Location: Noida Sec-144
Two Ways Cabs Available
Job Description – Customer Service Executive
The candidate will serve as a customer service executive, resolving customer queries in line with the client’s and business guidelines. Individuals with experience in handling Inbound calls from UK /US customers.
Work Experience & Qualification criteria:
Excellent communication skills – both verbal and written – with a professional telephone etiquette
Helpful, empathetic, and enthusiastic about customer service
Freshers in US Inbound calling, preferably in the Banking domain
Job Description
Answer all inbound queries as per the call flow procedure.
Adherence to the process ensures high quality and customer service.
Follow escalation procedures for issues uncontrollable at the agent level. First call resolution.
Break schedule adherence.
Involvement in motivational activities and implementing feedback given during monitoring sessions.
Updating various logs like the escalation log, complaint tracker, etc.
Ensuring data security – proprietary data of customers
Walk-in Interview for Noida Location
8th May – 9th May , 11.00 AM – 2.00 PM
HCL Technologies: – A- 8 & 9, Sector 60, Noida, Uttar Pradesh– 201301
Contact – Shivangi Sharma
Send CV to Shivangi.sh@hcltech.com
Walk-in Interview for Chennai Location
5th May – 7th May , 11.00 AM – 3.00 PM
HCL TECH, Sholinganallur ELCOT campus, Tower 4, Chennai-119.
Contact – Monica HR
Walk-in Interview for Lucknow Location- Male candidates
6th May, 9.30 AM – 5.30 PM
Village Kanjehara Chack Gajaria Farms, Sultanpur Road, Mastemau, Lucknow, Uttar Pradesh 226002, India. Take the entry from Gate 1. SDC1 Building, Ground floor.
Contact – ARPANA SINGH